What is the top Speed of ETrance Neo?

The top Speed of ETrance Neo is 60 KMPH

How many kilometers ETrance Neo goes for per single charge?

ETrance Neo covers 120 KM mileage per charge

What are the Battery Capacity, life, and warranty of ETrance Neo?

60V 2.5 KWh Portable battery. 1000 to 1500 Charging cycles of a lifetime with the 3 years or 40000 KM for the performance warranty. Please check extended warranty policy.

Are the body parts made with fiber or metal ?

Fiber

Is registration required for PURE EV ETrance Neo?

Yes, ETrance Neo requires registration.

What is the gradeability of ETrance Neo?

12 Degrees with single rider

What is the motor Specification of ETrance Neo?

1.5 KW Nominal & 2.2 KW (3 BHP) Peak Power

How many speed modes are available in ETrance Neo?

3

What is the length of the ETrance Neo vehicle?

1345mm

What is the Kerb weight of the vehicle?

76 KG including the battery

What are the standard accessories available for ETrance Neo?

Ladies Foot Rest, Rear Safety Guard, Seat Cover, Helmet, Helmet Lock, Mirrors, Rubber Footmat, Mudflap these are paid accessories.

What is the load-carrying capacity of ETrance Neo?

150 Kg

What is the wheel size?

Front: 10 Inch; Rear: 10 Inch

What are the colors in ETrance Neo?

Ruby Red, Shadow Black, Electron Blue, Active Grey, Pearly White, Stripling Yellow

How much air do we need to fill?

Front: 24 PSI, Rear: 28 PSI

Which kind of braking system?

Front :Disc; Rear: Drum brake, and EBS for both the brake levers

Type of tyres for ETrance Neo?

Tubeless

ETrance Neo Tyres available in the Indian Market?

Yes

Can we charge the ETrance Neo vehicle externally without removing the battery from the vehicle?

Yes

How many keys will we get for ETrance Neo?

4 No

Do we have any Theft lock ?

Yes, Smart Anti Theft Lock with Alarm System

Standard Warranty on Motor?

1 Year, The Motor is covered under the warranty for 1 year.

Please check pure ev extended warranty policy

Standard Warranty on Controller?

1 Year, The Controller is covered under the warranty for 1 year.

Please check pure ev extended warranty policy

Do dealers have spare parts?

Yes, it is mandatory for all dealers to maintain adequate number of spare parts

Do I get a manual?

Yes

Can we do puncture of the rear tyre at normal mechanic shop?

Yes, you can do at normal mechanic shop. However, you or the mechanic need to take care of the motor cable during this operation. (Please Refer to the video for guidance : How to fix Puncture in ETrance Neo Tyre)

Can I start the vehicle without inserting the key?

Yes, you can do it with the smart lock.

Can we charge the battery at home?

Yes, you charge the battery with the 15A socket

What is the tyre size?

90/100-10

MCB rating of the ETrance Neo?

63A

Are MCB and Fuse of ETrance Neo available in the market?

Yes, DC MCB will be available at any big electrical hardware shop

How to switch on and start the vehicle?

Ignition key type

Do we have self-start?

No

Front-wheel bearing size?

6201 RS

Bearing available in market?

Yes

What needs to be done if MCB is continously tripping?

Need to check the Fuse and battery terminals.

If the vehicle has suddenly stopped, but the LCD display is in ON condition, but the vehicle is not moving?

Need to check the tail Lamp first, if it is glowing, then need to check the Side stand whether it is closed fully or not. If there is no issue with the side stand, then you need to check whether either of the brake levers is in contact with the fiber part. If they are in contact with the fiber part, you have to manually try to release the brake levers.

Horn and Lighting parts not working and what do I need to check?

Need to check the connections at the converter

How will I know the issue specific to any major component?

You can look for the relevant error code in the LCD Display.

What do I need to check, If the motor is not functioning whenever the head light is turned on?

Connections leading to the Taillight

Which spanner will suit for the Front wheel axle?

14-17 Open/Close end spanner

Which spanner will suit for the Rear wheel axle?

21-23 Open end spanner

What set of tools I will receive with the vehicle?

Spanners: 14-17, 21-23, 14-15, and Two in one screw driver

How much power in BHP?

3 BHP in peak power

What are all the features available in the LCD Display?

Speedometer, Odometer, SOC, Side Indicators, Error Code and PURE EV Logo

What are the speeds for each mode?

Eco mode - 35 KMPH, Drive mode - 45 KMPH, and Sport mode - 60 KMPH

Will the speed of vehicle reduce with each passing year?

With the allowed design load and the battery being in full charge, The top speed will not have effect until the first three years or 40,000 KM.

Does color fade away over a period of time

Yes, some of the body parts can have this effect if the vehicle is continuously parked directly exposed to the sunlight. Hence, we recommend buying the body cover to avoid such a scenario.

How does anyone complain if the dealer is not cooperating with consumer as per expactation?

The consumer can use our standard service form link or share the same information at contact us page on the website.

Can vehicles be driven in waterlogged areas during rainy season?

Yes, it can be driven as per the ICAT standard testing conditions

What is the maximum running in Kms if battery charging is left by 15% or Single bar

10 KM

How much time it takes to charge the ETrance Neo battery fully? and how many units will it consume?

ETrance Neo battery takes 4 hours to get fully charged and it consumes 3 units of electricity

Does dealer have Spare battery?

Yes

Do the performance is effect as the Battery gets discharge and left with 25%

No, it’s optimized in the BMS and controller level to reduce the current output in the last mile SOC, and so will reduce the speed. Currently, this is to ensure that Battery doesn't get overheated as the electrical resistance goes up with a decrease in SOC and current will be limited as the heat generation is proportional to I^2 x R. Hence, to safeguard the performance and life of the battery, the current will be limited in the last mile SOC. However, we are further optimizing this to ensure a better ride experience. This has been continuous work for the R & D team of PURE EV.

Can customer buy extra battery pack?

Yes, they can approach the dealer for the same.

What is the effect on batteries if the battery pack is left for days without charging?

If it is left idle for more than 3 months, then the battery may go into deep discharge mode and a trained service technician is required to resolve the issue. The batteries should be charged to 50% SOC whenever they are not going to be under use for more than 1 month.

Is there any bad effect on the batteries in case of overcharging?

The original OEM charger will not allow overcharging for the battery, and if the battery gets overcharged because of the usage of any other charger, then the overcharging is not recommended as it significantly affects the life cycle of the battery and also may lead to a thermal runaway issue (smoke or fire).